FAQS

Where is Freeboxhobby based?

Freeboxhobby is a Chinese company,located in Shenzhen Guangdong Province.we ship almost all of the world.

What payment types do you accept?

We accept PayPal, American Express, Visa, MasterCard, Apple Pay and Google Pay.

How secure is your website?

Our website prioritises security to ensure the protection of your personal information. We utilise industry-standard encryption protocols, including SSL certificates, to safeguard data transmission. Additionally, we employ advanced security measures to prevent unauthorised access and regularly update our systems to maintain a safe online environment for our customers. Our payments provider is PayPal, which has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1, the most stringent level of certification available in the payments industry.

Can I change or cancel my order?

To request changes or cancellations, please contact us as soon as possible with your order details. We’ll do our best to accommodate your request, but please be aware that if your order has already been processed or shipped, changes or cancellations may not be possible. Thank you for your understanding.

Is my account information secure?

Yes, we take the security of your account information seriously. We use industry-standard encryption and security measures to protect your personal information and ensure your account remains secure.

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